Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Changed your mind?
We do not offer a "change of mind exchange or refund".
Faulty or damaged products?
We ask that you check any product delivered to you to determine if it is damaged. If a product is damaged at the time of delivery, then you should refuse to accept delivery of that product and notify the Customer Service team. If you notice damage to a product after delivery, you should notify us within 7 days of delivery. If you wish to obtain a refund rather than a replacement, we will only refund the delivery fee if the products are determined (after assessment) to be faulty and the fault did not arise through any misuse, abnormal use or negligent use of the products by you.
Warranty
All goods sold come with Manufacture Warranty. You must register your product online with the Manufacturer.
"Friendly, knowledgeable staff and the delivery also went smoothly."
Very pleasant experience searching for and eventually buying a new mattress from Mattress Studio Darwin. Having shopped around elsewhere, I was pleasantly surprised to find the staff here didn't revert to hard sell tactics, rather gave me the necessary details and stepped back to let me make up my own mind. Friendly, knowledgeable staff and the delivery also went smoothly.
- Cam
"Service the good old way"
Purchased my Mattress years ago with Mattress Studio. Was locally made in Darwin for the tropical environment. After speaking with Maroup recently, I found out my mattress can be reconditioned by the local manufacturer slumbercorp NT instead of buying a new one. Cost and service was outstanding. Same day service to rebuild your mattress. Pick up and return delivery Wow… Highly recommended 5 ⭐️
- Cappy
"Exceptional customer service from the showroom floor to the delivery team"
Their 5 star review is well deserved! Exceptional customer service from the showroom floor to the delivery team! Our company purchased 6 mattresses, headboards and bases from Mattress Studio to furnish a corporate house. Two of the mattresses did not work out and they gladly worked with us to resolve the issue. Highly recommend Mattress Studio Darwin for your mattress needs!
- Chip
"I am sleeping much better on my new mattress.I highly recommend mattress studio."
In our search for perfect mattress we went to almost every store in Darwin before buying one from mattress studio. I was skeptical at first buying from small store but it has been an amazing experience. I am delighted with service,value and quality.
- Raj
"Amazing customer service!"
The team is knowledgeable and accomodating; walked us through the various options and helped us in our selection. We are very happy with our purchase. Thanks guys! 😄
- Gigi
"The pricing is GREAT, turn around time was perfect as well... not dramas.
thank you for a perfect night sleep!"
We just moved into our new house and bought a bed for every room from Mattress Studio. Prior to that we met the team and since the start they have provided absolutely fantastic service, great advise and are real people that sincerely care. We highly recommend mattress studio, don't bother going any where else TRUST ME!!! and above all they are a local, buy local and are a lovely little local family.
- Nicholas